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Privacy Policy
This Privacy Policy explains how Madnix Casino may collect, use, store and share information when you visit the site, create an account, use gaming services or contact support. It also explains your privacy choices and how to request access, correction or deletion of your personal information.
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Information we may collect
To provide an online casino service, Madnix Casino may handle information you provide directly, information created when you use your account and technical information collected when you visit the website. The information collected will depend on the services you use, the checks that apply to your account and the choices you make.
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Account and identity information
This may include your name, date of birth, country or region, username, account credentials and other details needed to create and manage your player account. We may also handle information you provide when you contact support, make a request or report a technical or account issue.
Verification information
Where verification is required, we may request documents or other information that helps confirm your identity, age, location or eligibility to use the service. Verification information may include identity documents, proof of address or information obtained through appropriate verification processes. These checks help protect accounts and support responsible operation of the site.
Payment and transaction information
We may keep records relating to deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with your account. Payment details may be processed by payment providers or other service providers. We may receive information needed to confirm a transaction without necessarily receiving or storing all of the payment details entered with that provider.
Device, usage and cookie information
When you use the website, we may collect technical details such as your IP address, browser type, device type, operating system, language settings, pages visited, access times and general interaction information. We may also use cookies and similar technologies to remember preferences, support account functions, understand website use and help protect the service.
Why we use information
Personal information is used only for purposes connected with providing, maintaining and protecting the service, meeting applicable obligations and communicating with players. The purposes may include:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Providing customer support and responding to questions, complaints or requests.
- Carrying out identity, age, location, security and account verification checks.
- Detecting, preventing and investigating fraud, money laundering, abuse, collusion, account takeover and other suspicious or unlawful activity.
- Managing gaming activity, account security, responsible gambling processes and site functionality.
- Sending service messages about your account, transactions, security, changes to the website or this Privacy Policy.
- Sending marketing or promotional communications where permitted and where you have provided any consent that is required.
- Analysing website performance, fixing errors, improving services and understanding general usage trends.
- Keeping records and responding to requests from courts, authorities, payment providers, professional advisers or other parties where disclosure is permitted or required.
We aim to use information in a way that is relevant to these purposes. If information is no longer needed for a legitimate operational, security or legal reason, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.
When information may be shared
Information may be shared with service providers that help operate the website, process payments, conduct verification checks, provide technology, prevent fraud, deliver communications, provide customer support or maintain security. These providers should receive information relevant to the service they perform and may handle it under their own privacy terms as well as applicable requirements.
Information may also be disclosed where necessary to protect players, the site or other people, to investigate suspected misuse, to establish or defend legal claims, or to comply with a valid legal or official request. We do not use personal information for unrelated purposes without a lawful basis or appropriate permission.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. They may help the site remember your settings, keep features working, support sign-in, measure performance and understand how visitors use different pages. Some cookies may be provided by service providers that support website functionality, analytics, security or communications.
You can manage or block cookies through the settings in your web browser. If you disable certain cookies, some account or website features may not work as intended. Browser settings also allow you to remove cookies that have already been stored on your device.
Security of information
Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, secure connections and staff or provider processes. No website, transmission method or storage system can be guaranteed to be completely secure, so players should use strong account credentials and keep them confidential.
How long information is kept
Information is generally kept for as long as it is needed for account administration, support, security, dispute handling, reporting or other legitimate business purposes. Some records must be kept for a period required by law even after an account is closed. The length of time may vary according to the type of record and the reason it is held. When retention is no longer required, information may be securely deleted, anonymised or destroyed.
Your privacy rights and requests
Depending on the circumstances and the requirements that apply to your request, you may have rights relating to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.
How to make a request
To exercise a data right or ask a privacy question, contact support@madnixcasino.wtf. Please explain what you are requesting and include enough information for us to understand and locate the relevant account or records. We may need to confirm your identity before providing information or making changes, particularly where the request concerns account access, verification records or sensitive information.
- Access: ask for a copy or explanation of personal information held about you, subject to applicable restrictions.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
- Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or transaction-record purposes.
- Marketing consent: withdraw consent to marketing communications at any time by contacting support@madnixcasino.wtf. Withdrawing marketing consent does not affect service messages needed to operate or secure your account.
We will review requests in accordance with applicable privacy requirements. A request may be declined, limited or delayed where this is permitted or required, including where responding could affect the rights of another person, compromise security checks, interfere with fraud prevention or conflict with record-keeping obligations. If a request cannot be completed in full, we will aim to explain the reason.
Changes to this policy
This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The latest version published on the site will apply from the time it is made available. Players should review this page from time to time to stay informed about how information is handled.
