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Madnix Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Madnix Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website or related services, you confirm that you understand and agree to these terms. If you do not agree, you should not use the services.
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1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and Madnix Casino in relation to your use of the website, account services, games, payment facilities and any other services made available through the platform. References to “Madnix Casino”, “we”, “us” or “our” mean the operator of the relevant service. References to “you” or “your” mean the person accessing or using the service.
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The terms apply whenever you visit the website, register an account, access a game, make a transaction or otherwise use a Madnix Casino service. Additional rules may apply to particular games, promotions, competitions, payment methods or other features. Those rules will be displayed or made available when relevant and form part of these terms. If there is an inconsistency between these terms and a specific rule, the specific rule may apply to the relevant service.
You are responsible for reading the current version of these terms before using the service. We may update, replace or amend the terms from time to time to reflect changes to the service, applicable law, technology, security requirements or business practices. The updated version will apply from the date it is published, unless a different effective date is stated. Continued use of the service after an update means that you accept the revised terms.
Gambling laws and regulatory requirements can differ between Australian states and territories and may change over time. You must make your own enquiries and ensure that your use of the service is lawful in the place where you are located. Madnix Casino may restrict or suspend access to a service where availability is not appropriate or permitted. You must not use technical measures to bypass geographical, account or other access restrictions.
2. Eligibility, registration and account security
You must meet all eligibility requirements that apply to the service before registering or playing. You must be at least the legal gambling age applicable to the service and the place where you are located. You must not use the website if you are underage, prohibited from gambling, subject to a gambling exclusion, or otherwise not legally permitted to access the service.
When creating an account, you must provide information that is accurate, complete and current. This may include your legal name, date of birth, residential details and other information reasonably required for identity, age, payment, security or compliance checks. You must update your information if it changes. Providing false, misleading, incomplete or outdated information may result in account restrictions, cancellation of transactions or closure of the account.
Each person may use only one account unless we expressly approve another arrangement. Accounts are personal and must not be sold, transferred, shared or made available to another person. You must not open an account on behalf of someone else or allow another person to use your login details. Any attempt to create duplicate accounts or use another person’s account may be treated as a breach of these terms.
You are responsible for keeping your username, password, device and other security information confidential. You should use a strong password, avoid reusing it on other services and log out after using a shared device. Notify us through the available account support process if you believe that your account has been accessed without permission, your details have been compromised or a transaction appears incorrect.
We may carry out verification checks at registration or at any later stage. These checks can include requests for identity, age, address, source of funds, payment ownership or other information. An account may be restricted while checks are completed. You must provide requested information within a reasonable period and ensure that documents are genuine, readable and belong to you.
3. Deposits, withdrawals, games and promotions
You may only use payment methods that are available through the account and that you are authorised to use. Payments must generally be made in your own name and from a source that you lawfully control. You must not use a payment method belonging to another person without express approval. We may reject, reverse or investigate a transaction where ownership, identity, legitimacy or security cannot be confirmed.
Before confirming a deposit, withdrawal or other transaction, check the amount, currency, payment details and any terms displayed for that method. A payment provider, financial institution or other third party may apply its own terms, processing arrangements or charges. Madnix Casino is not responsible for delays, refusals, conversion costs or other issues caused by a third-party provider, although we may assist with reasonable transaction enquiries.
Funds in an account must be used only for lawful gambling activity or withdrawn in accordance with the applicable account and verification requirements. You must not use the service to move money between people, disguise the source of funds, conduct unauthorised commercial activity or engage in any form of financial crime. We may delay, decline or report a transaction where this is necessary for security, compliance or legal reasons.
Games are governed by the rules displayed for the relevant game. You should review those rules before playing, including information about stakes, outcomes, features and any applicable conditions. Game results are determined by the relevant game system and its recorded data. If there is a technical error, display error or interruption, we may correct the affected result or void an affected round where appropriate. We may request information about the circumstances before making a decision.
You accept that gambling involves risk and that losses are possible. No game, strategy, system or promotional offer guarantees a particular result or return. You should only stake money that you can afford to lose and should not treat gambling as a way to solve financial difficulties or generate income.
Promotions, bonuses and offers may be subject to separate promotional terms. Those terms may describe eligibility, participating games, qualifying transactions, expiry, restrictions and any playthrough or other requirements. You should read the relevant promotional terms before accepting an offer. We may correct an obvious error, withdraw an offer, or exclude activity that does not meet the stated conditions. Unless the applicable promotion says otherwise, offers are intended for one person and one account only.
If a balance, bonus, prize or transaction is credited in error, you must not use or withdraw the affected amount and should notify us through the available support channel. We may correct the error and recover funds or cancel associated activity where permitted. If a game or system malfunction affects an outcome, the affected play may be treated as void rather than settled according to an incorrect display.
4. Responsible gambling and prohibited conduct
Madnix Casino supports informed and responsible use of gambling services. Gambling should be an optional form of entertainment, not a financial necessity. Set a budget before you play, decide how long you will play, take regular breaks and avoid gambling when you are upset, tired, affected by alcohol or experiencing financial pressure.
- Never chase losses by increasing your stakes or gambling for longer than planned.
- Do not borrow money, use essential household funds or use credit that you cannot comfortably repay for gambling.
- Keep track of your deposits, withdrawals, stakes and time spent playing.
- Use available account tools or contact support if you need a break, a deposit restriction, an account limit or account closure.
- Seek independent financial, health or gambling support if gambling is affecting your wellbeing, relationships, work or finances.
You must not use the service for unlawful, fraudulent, abusive or dishonest activity. Prohibited conduct includes manipulating a game or promotion, exploiting a software error, using automated play tools, interfering with website security, attempting to access another account, creating false identities, colluding with other users, chargeback abuse, money laundering and using the service for any criminal purpose.
You must not upload or transmit harmful code, scrape or copy website content without permission, overload the website, interfere with another user’s access or use the platform to distribute unlawful, threatening, defamatory, discriminatory or misleading material. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and can reasonably demonstrate that you were not responsible.
If we reasonably believe that you have breached these terms, misused a promotion, provided inaccurate information, acted unlawfully or created a security or compliance risk, we may investigate and take appropriate action. This may include refusing access, suspending or closing an account, cancelling affected play, withholding an invalid promotional benefit or restricting transactions. Any action will be taken subject to applicable law and relevant verification obligations.
5. Privacy, liability, complaints and ending the agreement
Personal information is handled in accordance with the Madnix Casino Privacy Policy and applicable privacy requirements. We may need to collect and use information to create and operate an account, process transactions, verify identity and age, maintain security, prevent fraud, meet legal obligations and provide customer support. You should read the Privacy Policy to understand how information may be handled, stored and shared.
We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. The service may be affected by maintenance, telecommunications failures, software faults, cyber incidents, third-party providers, power outages or events outside reasonable control. We may change, suspend or discontinue part of the service where necessary for operational, security, legal or regulatory reasons.
To the extent permitted by law, Madnix Casino is not responsible for loss caused by your failure to follow these terms, unauthorised access resulting from your failure to protect account details, your use of an incompatible device or connection, or the acts or omissions of third-party providers. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
You may stop using the service and request account closure through the available account or support process. We may close or suspend an account in accordance with these terms. Closing an account does not remove obligations that arose before closure, including obligations concerning transactions, verification, disputes, privacy, prohibited conduct and the use of funds. Any remaining balance may be subject to identity and payment checks before it is dealt with.
If you have a question, transaction concern or complaint, review the relevant account information and raise the matter through the customer support process made available on the website. Provide clear details, including the account information and transaction or game reference where relevant. We may ask for further information to investigate. You should not send passwords or unnecessary sensitive information when making a complaint.
These terms are governed by the laws that apply to the relevant service and your use of it, without limiting any mandatory rights available to Australian consumers. If a provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue. The current version of these Terms & Conditions is the version published on the website.
